Better Me

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all the orders come with free shipping and sage to clean and lift your energy

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FAQs

Shipping and Delivery

Tracking

Once your order is received, it takes us 3 days to package your item(s) and get it ready for the shipping. You will receive a tracking number when your order ships. This is usually within 24 hrs after the carrier has received the order.

Wrong address

It is the responsibility of the buyer to make sure that shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.

Lost or stolen package

We are not responsible for lost and stolen package. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any questions on how to do this, please reach out to our customer support team.

Refund policy

Returns

Unlike other stores, we are confident about each and every product that we offer. That’s why when you buy from us, you are covered by our 15 days “no question asked” money back guarantee.

That means if you are not satisfied in any way with our product, simply return the product to us and we’ll happily arrange for your refund.

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. All original packaging and labels must be intact. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 10 to 14 days for the credit to show on your statement.

Any questions, please contact us at support@betterme-shop.com

 
Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@betterme-shop.com and send your item to: BetterMe-Shop.



Non-refundable items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items:

– Gift cards
– Downloadable software products
– Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable): 


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping

To return your product, you should mail your product to: BetterMe-Shop, 888 South Douglas Rd. Apt 203, Miami, FL zip code 33134.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors

The Site is not intended for individuals under the age of 18. 


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